Case Comment Component

The Case Comment feature automates agent workflows during comment creation, saving time and improving efficiency. It offers AI-powered translation and optimization to enhance agent-written text.

Setup

Documentation with detailed instructions on how to install a package.
Documentation with detailed instructions on setting up the organization.
Documentation with detailed instructions for editing the record page.
Email-to-Case needs to be set up properly. More information can be found at this link.

How to use Case Comment?

Enter text in the textarea.
AI options:

Translate: Select a language and click Translate to update the text.
AI Optimize: Optimizes text based on customer instructions.

Public checkbox controls visibility of the Case Comment.
Click Publish to post the comment.

The picture shows us the New Case Comment panel.